Group Sales FAQ
Do I need to book my group in advance?
For group outings and meal vouchers, pre-booking your group is preferred but not necessary – pre-booking is faster since you don’t have to wait for tickets to be printed and paperwork to be filled out. ALL catered events and Rent the Parks must be booked at least three weeks in advance. Credit Cards are required for all groups booking in advance. All cancellations without 3 days notice or no shows will be charged a $50.00 service fee.
Do I need a deposit to book my group?
Catered Events, Rent the Parks, Group Outings and Birthday Parties must be booked with a non-refundable deposit (amount is based on the group).
How can I let my group know about our event?
Your Sales & Catering representative can provide you with posters, maps and brochures in advance of your event to use in informing your group of their upcoming event. (By request only).
How do I get my tickets?
Your Sales & Catering representative can provide you with your tickets in advance of your event so that you can distribute the tickets to your group.
Groups booking a catered event or rent the park are sent a separate admission and meal ticket so that members of your group can come to the park anytime they want during regular operating hours. The meal ticket is required for entrance into the picnic area and for food service.
When do I have to know how many meals my group is having?
If your group is having a catered meal you will need to let your Sales & Catering Representative know at least four working days in advance of your event of how many meals to order and prepare.
When do I pay for my event?
Payment MUST be made on the day of your event. Calaway Park accepts payment by cash, cheque, credit or debit card. An interest charge of 3% per month is charged on all overdue accounts.
Are there other fun things that I can add to make my event special?
YES! Calaway Park offers a wide variety of fun options for your group event including clowns, face painters, jugglers, fudge pieces or apples, a scavenger hunt and get your game on ticket packs.
Or purchase Calaway Cash for your group. With Calaway Cash it’s up to you – eat, play or shop at any food, game or merchandise location on the day of your event! Available in $1 or $5 increments.
What happens if it rains on the day of my event?
When it rains, our rides and attractions continue to operate (though some may close temporarily during thunder and lightning storms). The park can still be enjoyed in a variety of weather conditions. You can grab a bite to eat or shop until the weather passes. Many of our guests enjoy visiting in the rain – lines of any kind are practically non-existent and when the family is dressed for it, rain can be a lot of fun! Rain gear is sold in our gift shop. Groups who gave a credit card to confirm a group outing or group with meal vouchers and do not show without notifying Calaway Park due to weather will be charged a $100 cancellation fee.
If you have booked a catered event it will carry on as scheduled regardless of weather. If you choose to cancel your event, you must do so at least 4 hours prior to your scheduled meal time. Up to 4 hours prior we will work with you to develop a solution that ensures a win-win outcome for yourself and for Calaway Park. If we do not hear from you 4 hours prior to your scheduled meal time, the event will carry on as scheduled and you will be responsible for paying for the full cost of food you confirmed. (Please note, deposits for catered events are non-refundable).
If the park chooses to close due to inclement weather, we will work with you to re-schedule your event or to provide a solution that ensures your group can enjoy the park at another time.
Can my family or group use the picnic area without booking it?
The Explorers & Traders BBQ Outpost (located adjacent to the log ride) is intended for private, pre-booked functions only.
Calaway Park does offer a variety of other places on park where you can enjoy a picnic with your family & friends:
- Grassy area located South East of the park gates
- West side of Hudstones store
- North side of Boulder Bumpers
- Next to Celebration Stage
- South of the Vortex entrance
- Under the Tower located near the park entrance
- Rocky Mountain Rail Area
- Across from Mind Blaster
For further information on where these areas are located, please refer to our park map or pick one up at Guest Services when you visit the park.
If you are interested in booking a private function in the Explorers & Traders BBQ Outpost, contact our Sales & Catering Department at (403) 685-6121 or e-mail firstname.lastname@example.org